Council Error Codes
If you're seeing an error in the Council app, find your error code below for troubleshooting steps.
Network Unlock Errors (DOOR-xxx)
These errors occur when joining or unlocking a network.
| Code | Issue | Quick Fix |
|---|---|---|
| DOOR-001 | Unable to load network | Check internet connection |
| DOOR-002 | Invitation issue | Contact network owner |
| DOOR-003 | Incorrect encryption key | Re-enter key carefully |
| DOOR-004 | Verification issue | Try again |
| DOOR-005 | Session expired | Sign in again |
| DOOR-006 | Unable to unlock | Restart app |
| DOOR-007 | Network data issue | Wait and retry |
| DOOR-008 | Unexpected error | Restart app |
DOOR-001
→
Unable to load network
Check internet connection
DOOR-002
→
Invitation issue
Contact network owner
DOOR-003
→
Incorrect encryption key
Re-enter key carefully
DOOR-004
→
Verification issue
Try again
DOOR-005
→
Session expired
Sign in again
DOOR-006
→
Unable to unlock
Restart app
DOOR-007
→
Network data issue
Wait and retry
DOOR-008
→
Unexpected error
Restart app
Can't find your error?
Contact support with your error code and we'll help you get back on track.
Contact Support