Council Support
ATT-002

File Decryption Failed

What happened

The encrypted file couldn't be opened. The sender may need to resend it.

How to fix

  1. Try downloading the file again
  2. Ask the sender to resend the file
  3. If persistent, try leaving and rejoining the network

Your other files are safe

This error only affects the specific file that couldn't be decrypted. Your other attachments remain secure and accessible.

Still need help?

Contact support and reference this error code:

ATT-002

Contact Support