Council Error Codes
If you're seeing an error in the Council app, find your error code below for troubleshooting steps.
Network Unlock Errors (DOOR-xxx) Implemented
These errors occur when joining or unlocking a network.
| Code | Issue | Quick Fix |
|---|---|---|
| DOOR-001 | Network connection failed | Check internet connection |
| DOOR-002 | Invitation expired | Request new invite |
| DOOR-003 | Incorrect encryption key | Re-enter key carefully |
| DOOR-004 | Key verification failed | Try again |
| DOOR-005 | Session expired | Sign in again |
| DOOR-006 | Encryption unlock failed | Restart app |
| DOOR-007 | Network data incomplete | Wait and retry |
| DOOR-008 | Unexpected error | Restart app |
| DOOR-009 | Operation timed out | Check connection, retry |
Authentication Errors (AUTH-xxx) Proposed
These errors occur during login, signup, and session management.
| Code | Issue | Quick Fix |
|---|---|---|
| AUTH-001 | Invalid credentials | Check email/password |
| AUTH-002 | Email not verified | Check inbox for link |
| AUTH-003 | Invalid verification code | Request new code |
| AUTH-004 | Connection timeout | Check internet, retry |
| AUTH-005 | Account not found | Sign up or check email |
| AUTH-006 | Session expired | Sign in again |
| AUTH-007 | Too many attempts | Wait a few minutes |
Message Errors (MSG-xxx) Proposed
These errors occur when sending, receiving, or displaying messages.
| Code | Issue | Quick Fix |
|---|---|---|
| MSG-001 | Message send failed | Tap to retry |
| MSG-002 | Decryption failed | Ask sender to resend |
| MSG-003 | Attachment too large | Compress or split file |
| MSG-004 | Network offline | Check connection |
Attachment Errors (ATT-xxx) Proposed
These errors occur when uploading, downloading, or viewing files.
| Code | Issue | Quick Fix |
|---|---|---|
| ATT-001 | Download failed | Tap to retry |
| ATT-002 | File decryption failed | Ask sender to resend |
| ATT-003 | Insufficient storage | Free up space |
| ATT-004 | Unsupported file type | Download to view |
| ATT-005 | Upload failed | Tap to retry |
Video Errors (VID-xxx) Proposed
These errors occur when recording, processing, or playing videos.
| Code | Issue | Quick Fix |
|---|---|---|
| VID-001 | Video too large | Record shorter video |
| VID-002 | Compression failed | Try different video |
| VID-003 | Unsupported format | Use MP4 or MOV |
| VID-004 | Playback failed | Tap to retry |
Network Creation Errors (NETC-xxx) Proposed
These errors occur when setting up a new encrypted network.
| Code | Issue | Quick Fix |
|---|---|---|
| NETC-001 | Network name invalid | Use 1-50 characters |
| NETC-002 | Creation failed | Try again |
| NETC-003 | Encryption setup failed | Restart creation |
Network Joining Errors (JOIN-xxx) Proposed
These errors occur when accepting invitations or scanning QR codes.
| Code | Issue | Quick Fix |
|---|---|---|
| JOIN-001 | Invalid QR code | Scan correct code |
| JOIN-002 | Invitation expired | Request new invite |
| JOIN-003 | Already a member | Check network list |
| JOIN-004 | Request pending | Wait for approval |
| JOIN-005 | Unable to join network | Ask for invite link |
Member Management Errors (MEM-xxx) Proposed
These errors occur when inviting, removing, or managing network members.
| Code | Issue | Quick Fix |
|---|---|---|
| MEM-001 | Invite generation failed | Tap to retry |
| MEM-002 | Cannot remove owner | Transfer ownership first |
| MEM-003 | Member removal failed | Try again |
Network Settings Errors (NETS-xxx) Proposed
These errors occur when updating network information.
| Code | Issue | Quick Fix |
|---|---|---|
| NETS-001 | Update failed | Tap Save to retry |
| NETS-002 | Name too long | Use 50 chars or fewer |
| NETS-003 | Nickname invalid | Use letters/numbers only |
Can't find your error?
Contact support with your error code and we'll help you get back on track.
Contact Support