Council Support
AUTH-004

Connection Timeout

What happened

The login request took too long to complete. Check your internet and try again.

How to fix

  1. The app will automatically retry
  2. Check your internet connection
  3. Move to an area with better signal
  4. Try switching between Wi-Fi and cellular data

Auto-retry enabled

This error triggers automatic retry with exponential backoff (1s, 2s, 4s delays). You'll see a toast notification showing retry progress.

Still need help?

Contact support and reference this error code:

AUTH-004

Contact Support