Council Support
AUTH-001

Invalid Credentials

What happened

The login credentials don't match our records. The email or password you entered is incorrect.

Common causes

How to fix

  1. Double-check your email address for typos
  2. Make sure Caps Lock is off
  3. Try resetting your password if you've forgotten it
  4. If you have multiple accounts, ensure you're using the right credentials

Still need help?

Contact support and reference this error code:

AUTH-001

Contact Support