Council Support
MSG-004

Network Offline

What happened

Your device isn't connected to the internet. Messages will send when you reconnect.

How to fix

  1. Your message is saved and will send automatically when you reconnect
  2. Check your Wi-Fi or cellular connection
  3. Enable Airplane Mode and disable it to reset connections

Messages queue automatically

When you're offline, your messages are saved locally and will be sent automatically as soon as you're back online. No action needed.

Still need help?

Contact support and reference this error code:

MSG-004

Contact Support