Council Support
VID-001

Video Too Large

What happened

This video is too large even after compression. Maximum size is 100 MB.

How to fix

  1. Record a shorter video
  2. Reduce video quality in your camera settings
  3. Trim the video to a shorter length
  4. Use a video compression app before sending

Compression is automatic

Council automatically compresses videos before sending. If this error appears, the video is too long or high-quality to fit within the 100 MB limit even after compression.

Still need help?

Contact support and reference this error code:

VID-001

Contact Support