Council Support
VID-004

Playback Failed

What happened

The video couldn't be played. Tap to try again.

How to fix

  1. Tap to retry playback
  2. Wait for the video to fully download
  3. Check your internet connection
  4. Try closing and reopening the app

Download may still be in progress

If the video hasn't fully downloaded, wait for the download to complete before trying to play it again.

Still need help?

Contact support and reference this error code:

VID-004

Contact Support