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DOOR-018

Network Uses a Newer Encryption Format

What happened

This network was set up with a newer version of Council's encryption than the copy on your device knows how to use. Your device stopped rather than guessing.

Nothing is wrong with your key, and nothing is wrong with the network. Both are fine. The app is simply behind.

Common causes

How to fix

  1. Update Council from the App Store or Play Store
  2. Open the app and try the network again
  3. If the update is not available yet, wait for it. There is nothing to fix on your side

Why the app refuses instead of trying anyway

Guessing would produce a wrong answer that looks like a right one. Council would derive the wrong value, the server would reject it, and you would be told your correct key was incorrect. Stopping with an honest message is the better failure. Your messages and files are safe and unchanged: this is a version gap, not damage, so do not delete the network or reinstall the app.

Still need help?

Contact support and reference this error code:

DOOR-018

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