Council Support
DOOR-005

Session Expired

What happened

Your authentication session has expired. This is a security feature to protect your account.

Common causes

How to fix

  1. Sign in again with your Council account
  2. Return to the network and enter the encryption key

Security note

Session expiration is a security feature. Regular re-authentication helps protect your encrypted communications if your device is lost or stolen.

Still need help?

Contact support and reference this error code:

DOOR-005

Contact Support