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DOOR-007

Network Data Incomplete

What happened

The network data needed to unlock this network is not available on your device. This can happen for several reasons.

Common causes

How to fix

  1. Wait 30 seconds and try again
  2. Ensure you have a stable internet connection
  3. If you just received the invitation, give it a moment for the network to fully initialize
  4. If the network was burned by the owner, it no longer exists. The encryption key was destroyed and all data has been permanently deleted. This is by design -- ask the network owner if they burned it

Auto-retry enabled

This error triggers automatic retry with exponential backoff (1s, 2s, 4s delays). If the network still exists, the sync usually completes within a few seconds. If the network was burned, retries will not resolve the issue.

Still need help?

Contact support and reference this error code:

DOOR-007

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