Council Support
DOOR-003

Key Mismatch

What happened

The encryption key you entered doesn't match this network's key. Keys are verified locally without being sent to our servers.

Common causes

How to fix

  1. Double-check the encryption key for typos
  2. Keys are case-sensitive — make sure caps lock is off
  3. If you copied the key, try typing it manually
  4. Contact the network owner to confirm you have the correct key

Security note

Your encryption key never leaves your device. Verification happens locally, so even Council can't see your keys.

Still need help?

Contact support and reference this error code:

DOOR-003

Contact Support