Council Support
DOOR-009

Operation Timed Out

What happened

The unlock operation took too long to complete and was cancelled. This is usually due to a slow or unstable connection.

Common causes

How to fix

  1. Check your internet connection
  2. Move to an area with better signal
  3. Try again — the operation will restart

Auto-retry enabled

This error triggers automatic retry with exponential backoff (1s, 2s, 4s delays). You'll see a toast notification showing retry progress.

Still need help?

Contact support and reference this error code:

DOOR-009

Contact Support