Council Support

"I Don't Have This Key" Feature

If you're on the doorstep but don't have the encryption key, you can request it from the network owner securely.

How it works

  1. Tap "I don't have this key" on the doorstep screen
  2. Your request is end-to-end encrypted using Kyber post-quantum cryptography
  3. Only network owners and admins can read your request
  4. Council's servers cannot see your request content

What the owner sees

Network owners receive an encrypted notification with:

Post-quantum security

This feature uses ML-KEM-768 (Kyber), a NIST-approved post-quantum encryption standard. Even with a quantum computer, your request remains private.

After requesting

The network owner will need to share the encryption key with you through a secure channel. Once you have the key, return to the doorstep and enter it to unlock the network.

Need more help?

Contact support if you're having trouble requesting a key.

Contact Support