Council Support

Auto-Retry for Soft Errors

When Council encounters temporary issues (like network glitches), it automatically retries to provide a seamless experience.

How it works

  1. First retry: Waits 1 second, then tries again
  2. Second retry: Waits 2 seconds, then tries again
  3. Third retry: Waits 4 seconds, then tries again
  4. If all retries fail, you'll see an error screen with options

You'll see a toast notification

"Connection issue. Retrying... (attempt 2)"

Which errors auto-retry?

These errors trigger automatic retry:

Which errors don't auto-retry?

These errors require user action:

Exponential backoff

The increasing wait times between retries (1s, 2s, 4s) help avoid overwhelming the server during temporary issues while still resolving problems quickly.

Need more help?

Contact support if auto-retry isn't resolving your issue.

Contact Support